Privacy Policy

The terms "you" and "your" refer to the user of the EffDel Platform. The term "Services" refers to any services offered by EffDel whether on the EffDel Platform or otherwise.

Please read this Policy before using the EffDel Platform or submitting any personal information to EffDel. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

By using the EffDel Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the EffDel Platform.

We may occasionally update this Policy, and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the EffDel Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

We may collect and process the following information about you:

• Personal Information: Name, email address, phone number, delivery address, and payment information.
• Usage Data: Information about how you use our Services, including your browsing patterns, order history, and interactions with our platform.
• Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: Your precise or approximate location, if you permit us to collect it, to provide delivery services and location-based recommendations.
• Transaction Information: Details about your purchases, payment methods, and delivery preferences.
• Communication Data: Records of your communications with our customer support team.

We use the information we collect to:

• Provide, maintain, and improve our grocery delivery Services
• Process transactions and send related information, including order confirmations and delivery updates
• Communicate with you, including sending promotional messages about new products and offers
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience by recommending products based on your preferences and order history
• Ensure the safety and security of our platform and users
• Comply with legal obligations and enforce our terms of service

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, delivery partners, data analysis, and customer support.
• Delivery Partners: Information necessary for order fulfillment and delivery, including your contact details and delivery address.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Consent: With your explicit consent for any other purpose not listed in this Policy.

This section applies specifically to individuals who engage with EffDel as independent contractors or partners to provide delivery and related services ("Delivery Partners"). We collect and process your personal information for purposes related to your onboarding, eligibility verification, facilitation and management of services you provide, and administration of our contractual relationship with you.

Information Collected from Delivery Partners

In addition to information collected generally from users of our services, if you are a Delivery Partner, we may collect:

• Identification and Contact Information: Your full name, address, email address, phone number, date of birth, government-issued identification numbers (such as Aadhaar, PAN, driving license number, relevant permits, where permissible by law), photographs, and emergency contact details.
• Verification Information: Information required for background checks, right-to-work verification, and other vetting processes as deemed necessary by the company or required by law, which may include professional licenses, certifications, driving record history, and criminal record history, subject to applicable laws and your specific consent where required.
• Vehicle or Equipment Information: Details regarding any vehicle, equipment, or tools used in providing services, including registration, licensing, insurance, and operational status information.
• Financial Information: Bank account details, tax identification numbers (e.g., PAN, GSTIN), and other information necessary for processing payments, earnings, incentives, and managing financial transactions related to the services provided.
• Location Information: Real-time and historical geolocation data collected via your mobile device or other company-provided devices when you are logged into the relevant Delivery Partner application, available for, en route to, or actively engaged in providing services.
• Task, Performance, and Usage Data: Information related to the services you provide, including task/order details, service timings, routes taken (where applicable), acceptance and completion metrics, customer and merchant feedback/ratings, earnings history, interaction history with company platforms and support channels, application usage patterns, device information (including device ID, model, operating system), and communication records transacted through our platforms.

How We Use Delivery Partner Information

We use the information collected from Delivery Partners for purposes including, but not limited to:

• Verifying identity, eligibility, and suitability to act as a Delivery Partner for our platform.
• Onboarding you onto the relevant platform and facilitating the assignment, management, execution, and completion of service requests (e.g., orders, deliveries, tasks).
• Tracking the progress, status, and location related to ongoing services, where applicable.
• Calculating, processing, and disbursing payments, incentives, fees, and other financial amounts related to your services.
• Communicating with you regarding service requests, operational updates, platform policies, support matters, promotional opportunities, and other relevant business communications.
• Monitoring service quality, performance, and adherence to contractual terms, platform guidelines, and safety protocols.
• Ensuring the safety, security, and integrity of our platforms, operations, Delivery Partners, customers, merchant partners, and the public, including through fraud detection, investigation, and prevention.
• Analyzing operational data, usage trends, and performance metrics to optimize logistics, improve platform efficiency, enhance our service offerings, and personalize the Delivery Partner experience.
• Complying with applicable legal, regulatory, tax, and reporting obligations.
• Managing disputes, enforcing our agreements, and protecting our legal rights and interests.
• Facilitating integrated operations and administration across affiliated company platforms where applicable.

Sharing of Delivery Partner Information

We may share Delivery Partner information as described generally in the section "Sharing of Your Information," and specifically:

• With Customers and Merchants: Information necessary to facilitate the services you provide, including your name, photograph, vehicle type, real-time location during service provision, and contact information for order coordination.
• Within EffDel Group: With our affiliated companies for operational coordination, administrative efficiency, platform integration, compliance, and analytical purposes consistent with this policy.
• With Service Providers: Third-party service providers who perform functions on our behalf, such as background checks, payment processing, insurance administration, communication platforms, data analytics, software provision, and technical support, under confidentiality agreements.
• Legal and Regulatory Requirements: As required by law, regulation, or legal process (e.g., responding to lawful requests from government agencies or law enforcement).
• Government Bodies: With government bodies, agencies, or other authorized legal entities for social security schemes and other instances where such information is requested from us by such regulatory agencies.
• Safety and Security: Information may be shared when necessary to ensure the safety and security of our platform, users, and the public, including in emergency situations.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to access and receive a copy of the information we have about you
• Correction: The right to update or correct inaccurate information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to our processing of your personal information
• Portability: The right to receive your data in a structured, machine-readable format
• Withdrawal of Consent: The right to withdraw your consent at any time

Account Management: Please note that account creation, account activation, account deactivation, and certain personal information management requests can only be processed by contacting us directly. These actions cannot be performed through automated means or self-service options.

To exercise these rights or for account-related requests, please contact us using the information provided in the "Contact Us" section below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed for these purposes.

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our platform.

The EffDel Platform may contain links to other websites. Any personal information about you collected while visiting such websites is not governed by this Policy. EffDel shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the EffDel Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our systems.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.